A HIPAA-Aware AI Answering Service for Healthcare Practices
Rinovo is a HIPAA-aware AI answering service built for dental and medical practices that handle protected health information. Call handling, transcripts, and message routing are designed with healthcare privacy in mind, a Business Associate Agreement (BAA) is available, and Rinovo still answers every call 24/7 and books appointments automatically.
No credit card required · Live in ~10 minutes · HIPAA-aware
Built for protected health information
Rinovo is designed to handle patient calls for covered entities with privacy-first call handling and secure message delivery — not a general-purpose bot retrofitted for healthcare.
BAA available
A Business Associate Agreement is available for practices that require one, so your answering service fits inside your compliance program.
Secure message and transcript handling
Messages are routed to the right staff by email and SMS, and call transcripts are stored so your team has an accurate record of every interaction.
Compliance without sacrificing coverage
Being careful with PHI doesn’t mean missing calls. Rinovo still answers 24/7, books appointments, and handles FAQs while keeping privacy front and center.
Frequently asked questions
Is Rinovo a HIPAA compliant answering service?
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Rinovo is a HIPAA-aware AI answering service built for dental and medical practices, with privacy-first call handling and secure message routing. A Business Associate Agreement (BAA) is available for covered entities that require one.
Do you sign a BAA?
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Yes. Rinovo offers a Business Associate Agreement (BAA) for healthcare practices, so it can operate as a compliant business associate handling patient calls and messages.
How does a HIPAA-aware AI handle patient information on calls?
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Rinovo captures only what’s needed to book an appointment or take a message, routes that information securely to the right staff by email and SMS, and stores an accurate transcript. It’s designed to minimize exposure of protected health information while still handling the call end to end.
Stop missing calls. Start booking more patients.
Rinovo answers every call 24/7 and books appointments automatically — live in about 10 minutes.
- 24/7 answering
- Books into your calendar
- HIPAA-aware
- From $99/mo