A 24/7 AI Answering Service for Medical Practices
Rinovo is an AI receptionist and answering service for medical practices. It answers every patient call 24/7, books and reschedules appointments, answers routine questions about hours, services, and insurance, and immediately routes urgent messages to your team by text and email — so patients are never stuck in a phone tree or sent to voicemail.
No credit card required · Live in ~10 minutes · HIPAA-aware
Every patient reaches a real answer, instantly
No hold music, no “press 1.” Rinovo answers in under a second and handles the routine calls that tie up your front desk, freeing staff for in-office patients.
Books and confirms appointments automatically
Rinovo captures the reason for the visit, offers open times, books the appointment, and sends a confirmation text — reducing no-shows and phone tag.
HIPAA-aware message routing
Detailed messages are captured and delivered to the right person by email and SMS, with privacy-first handling and a BAA available for covered entities.
After-hours and overflow coverage
Use Rinovo 24/7 or only after hours and during overflow. Either way, calls that used to go unanswered turn into booked visits and captured messages.
Frequently asked questions
What is a medical office answering service?
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A medical office answering service handles patient phone calls when your staff can’t — after hours, during overflow, or around the clock. Rinovo is an AI-powered version that answers instantly, books appointments, answers common questions, and routes urgent messages to your team by text and email, HIPAA-aware.
Can Rinovo handle after-hours calls for a clinic?
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Yes. Rinovo can answer calls 24/7 or only after your office closes. It books appointments, answers routine questions, and delivers messages instantly, so nights and weekends are covered without paying for an overnight staffer.
Is Rinovo HIPAA compliant for medical practices?
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Rinovo is designed to be HIPAA-aware, with privacy-first call handling and message delivery. A Business Associate Agreement (BAA) is available for practices that require one.
How much does an AI medical answering service cost?
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Plans start at $99/month (Starter), with Professional at $249/month and Business at $499/month. All plans include a 14-day free trial with no credit card required. This is typically far less than staffing a receptionist or a traditional live answering service.
Stop missing calls. Start booking more patients.
Rinovo answers every call 24/7 and books appointments automatically — live in about 10 minutes.
- 24/7 answering
- Books into your calendar
- HIPAA-aware
- From $99/mo